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Fulfillment Policy

Effective Date: August 12, 2024

 

Thank you for choosing Arctic Studios. We are committed to providing you with high-quality digital goods and a seamless experience. Please review our Fulfillment Policy to understand how we handle orders and deliver digital products.

 

  1. Digital Goods Delivery

Upon successful payment through Stripe, you will receive access to your digital goods promptly. Here’s how we handle delivery:

- Instant Delivery: Most digital goods are delivered instantly. After payment confirmation, you will receive an email with a download link or instructions to access your digital goods.

- Access Details: If the product is a subscription or requires login credentials, you will receive an email with details to access your account or service.



  1. Payment Processing

- Payment Confirmation: All payments are processed through Stripe, a secure payment gateway.

- Currency and Taxes: Payments are processed in USD. Any applicable taxes will be included in the total amount at checkout.



  1. Order Issues and Support

If you encounter any issues with accessing or receiving your digital goods, please contact our support team:

- Contact Information: Email us at [email protected] with your order number and a description of the issue.

- Response Time: We aim to respond to support requests within 48hrs during business days.

 

  1. Refund and Cancellation Policy

- Refunds: Due to the nature of digital goods, we generally do not offer refunds once the digital goods have been delivered. Please review your purchase carefully before completing the transaction.

- Exceptions: In cases where there is a defect or issue with the digital product, please contact our support team to discuss potential remedies or solutions.

 

  1. Changes to the Fulfillment Policy

We may update this Fulfillment Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

 

  1. Contact Us

For any questions or concerns regarding this Fulfillment Policy, please contact us at:

- Email:[email protected]

 

Thank you for choosing Arctic Studios. We appreciate your business!